Accessibility

On this page:

• Report an accessibility concern
• Alternate formats
• Moving around Town
• Services
• Service animals
• Website accessibility
• Accessibility plan
• Resources

Any Town of Huntsville documents can be made available in a different format upon request.

Enjoy the accessible features map, which includes accessible:

• Audible pedestrian signals
• Boat parking
• Crosswalks
• Parking spaces throughout downtown
• Playgrounds
• Public washrooms
• Stop lights
• Tactile pad locations
• Town facility locations

Pedestrian signals

An Accessible Pedestrian Signals (APS) system helps pedestrians cross safely at intersections with signals. APS are available 24 hours per day, 7 days per week. These are installed on poles at the following intersections:

• Main Street at Brunel Road
• Main Street at Centre Street

Upon approaching an intersection, one will hear a repetitive "locator" tone. This identifies the intersection has an APS. It also notes the location of the push button you use to activate the system.

To activate the system

• Press and hold the push button for 3 seconds
• A click sound and physical vibration will confirm the system has been activated
• A vibrating and tactile surface arrow on the button indicates the direction of crossing.

Once activated

• A "cuckoo" sound indicates a North/South crossing
• A "chirp" sound indicates an East/West crossing
• The system has a voice count down from 10 seconds to indicate the time left for crossing

Public transit bus

Learn more about the Town of Huntsville's commitment to accessibility on our public transit service.

Vehicles for Hire

The Town of Huntsville is committed to fostering an inclusive community. The Vehicle for hire by-law was amended to ensure residents who have a disability are receiving equitable treatment when accessing vehicles for hire in Huntsville. All Huntsville residents have the right to pay the same fare, regardless of personal abilities.

The Vehicle for hire by-law includes fines ranging from $500 to $1000 for brokers, owners, and drivers of vehicles for hire who charge a higher or additional fee for persons with disabilities or charge a fee for the storage of mobility aids or mobility assistive devices.

Accessible customer service is good customer service – courteous, helpful and prompt.

If you are a person with a disability or if you provide support for a person with a disability, please contact us to let us know how we can help. We are open to discuss your needs and ideas on improving service options.

Planned and unplanned service interruptions

It is possible that from time to time there will be interruptions in service, such as an elevator under repair, renovations that limit access to an area or technology that is temporarily unavailable. If an interruption in service is planned or expected, Town staff will make every effort to inform its citizens with reasonable notice. Notice may be provided on the website, social media channels, over the phone or in writing.

In the event of an unexpected service interruption, notice will be provided (where applicable) as quickly as possible. Alternate methods of service will be provided where possible, while informing those that may be affected personally. Citizens are encouraged to contact Town staff to help arrange for an alternate method of accessing a service.

For ongoing updates about our facilities, including interruptions to service or road closures, please follow and subscribe to our news feed.

Policy

Our accessibility standards for customer service policy applies to all Town employees, members of Council, agent, volunteer, student on placement, or otherwise, who deal with the public or other third parties. This policy is followed in accordance with the Accessibility Standards for Customer Service, AODA 2005 (Ontario Regulation 429/07) with the goal of creating standards to improve accessibility across the Province of Ontario.

Service animals are welcome in Town facilities. You may be asked by staff to provide documentation from a regulated health professional to confirm that the animal is a service animal. This is in compliance with Section 80.47 of the Integrated Accessibility Standard Regulation.

Our website is designed with accessibility and user-friendly features in mind for easy access to information.

Accessing our website content

• Text sizing tool to make font larger or smaller
• Google Translate for language barriers
• NVDA free of charge screen reader
• Adobe Reader for PDFs, free of charge text reader

Accessibility features for your device

Web browsers, mobile devices and operating systems have built-in accessibility features to optimize:

• Colours and contrasts
• Fonts
• Magnification and text size
• Mouse pointer visibility
• Resolutions

Web browsers

• Google Chrome's accessibility extensions
• Mozilla Firefox's accessibility features
• Microsoft Edge and Windows accessibility
• Safari and Mac accessibility

Operating systems

• Windows (7, 8 and 10)
• Apple macOS
• Apple iOS
• Android